# Changing a user’s email

### **Option 1: User Updates Their Own Email**

If the user still has access to their account:

1. Ask them to go to My Account (click the cog icon in the lower-left corner).
2. From there, they can update their email address directly by entering the new email and confirming it.
3. A verification link will be sent to the new email address to complete the process.

This is the **preferred method**, as it keeps their account history and team associations intact.

### **Option 2: User Can’t Access Their Account**

#### If the user is a **Team Owner**:

1. Go to Manage Teams and locate their team.
2. Delete the team (note: this will also remove any team members and any custom field data stored for the team).
3. Re-add the team using the correct email address. This will trigger a new Welcome email, allowing the user to set a password and log in.

#### If the user is a **Team Member**:

1. Go to View Team under Manage Teams.
2. Remove the user from the team.
3. Re-invite them using their new email address.


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