Changing a user’s email

If a user needs to update their email address in Eventflow, there are a few ways to handle it depending on their access level and role.

Option 1: User Updates Their Own Email

If the user still has access to their account:

1. Ask them to go to My Account (click the cog icon in the lower-left corner).

2. From there, they can update their email address directly by entering the new email and confirming it.

3. A verification link will be sent to the new email address to complete the process.

This is the preferred method, as it keeps their account history and team associations intact.

Option 2: User Can’t Access Their Account

If the user is a Team Owner:

1. Go to Manage Teams and locate their team.

2. Delete the team (note: this will also remove any team members and any custom field data stored for the team).

3. Re-add the team using the correct email address. This will trigger a new Welcome email, allowing the user to set a password and log in.

If the user is a Team Member:

1. Go to View Team under Manage Teams.

2. Remove the user from the team.

3. Re-invite them using their new email address.